Support Policy Page
Support Policy
Purpose
At Doodleship, we are committed to providing exceptional customer support. This Support Policy outlines the guidelines and procedures for seeking assistance and resolving queries.
Support Channels
- Email Support: Customers can reach us at [support email] for assistance. We aim to respond within [response time].
- Phone Support: Call our customer support hotline at [phone number] during operating hours for immediate assistance.
- Live Chat: Our website offers live chat support during specified hours for real-time assistance.
Support Scope
- We provide support for inquiries related to [list of supported products/services].
- Assistance includes troubleshooting, guidance on product use, and addressing technical issues.
Support Hours
- Our support team is available [days and hours of operation]. Responses outside these hours will be addressed at the earliest opportunity.
Ticketing System
- For complex issues or detailed support, we employ a ticketing system to ensure efficient tracking and resolution of inquiries.
- Customers will receive a ticket number upon lodging a support request for easy reference.
Escalation Process
- In the event an issue requires escalation, our support team will elevate it to the appropriate department or supervisor for timely resolution.
- Customers will be kept informed about the progress of escalated cases.
Service Level Agreement (SLA)
- We aim to resolve support inquiries within [SLA time]. Complex issues may require additional time for resolution, and customers will be informed accordingly.
Customer Responsibilities
- Provide accurate and detailed information regarding the issue or inquiry.
- Cooperate and follow the instructions provided by our support team for efficient resolution.
Feedback and Improvement
- We value customer feedback to enhance our support services. Customers are encouraged to provide feedback to help us improve our support quality.
Conclusion
Our commitment is to provide prompt and effective support to ensure a satisfactory customer experience. If you have any questions or need assistance, please don't hesitate to reach out to our support team.
